Got a question? We have compiled a list of our most frequently asked questions to help you navigate the rental process. Be sure to contact us with any additional questions or concerns. We look forward to welcoming you to paradise!

About My Reservation

Yes, unlike many vacation rental companies, we rent the specific vacation property you reserve on our website.

We manage many diverse types of properties in various locations. Detailed location information can be found within each property description. 

After you select the property you desire, you can reserve the property online through our website or you can speak with one of our Reservationists.

When making the reservation, we require a 30% deposit of the total booking amount, which is applied to your rental cost. The remaining balance is due and processed 60 days prior to the check-in date.  All stays are subject to nightly Rent, Taxes, Cleaning Fee, Property Protection Fee and an 8% Administrative Property Fee.

Yes, ResorticaHawaii highly recommends the travel insurance option. You will see the option and link to the terms and conditions prior to completing your reservation in the payment window or you can discuss with our Reservationist.

This insurance must be purchased at the time of initial reservation or before 60 days prior to check-in. The insurance is provided by CSA. Contact us for a detailed brochure. Please note, not all reasons for cancelling are covered under the policy.

We have a detailed check-out procedure posted at each property. We ask that guests take out the garbage, close windows and lock the doors prior to leaving.

CHANGES, CANCELLATIONS & REFUNDS: Reservation dates can be changed up to 60 days prior to arrival date based on availability. Reservations can be cancelled and refunded less a $200.00 cancel fee up to 60 days prior to arrival date. Within 60 days of arrival, reservations are non-changeable and non-refundable. Guest-initiated cancellation at any time within 60 days of arrival date will result in the loss of rental deposits and payments. Within 60 days of arrival, no refunds will be made for late check-ins; early check-outs, no-shows or for booked but unused services, illnesses, injuries, epidemics, pandemics, canceled family, community or work events, flight cancellations and weather-related events. Refunds will be made only under the following circumstances: 1.) The property rented becomes unfit for habitation and no acceptable substitute can be found; or, 2.) The property is sold by Owner, withdrawn from the rental market, change of managing agent is made, and no acceptable substitution is agreed upon. **We strongly encourage guests to purchase Travel Insurance as our vacation rentals are individually owned and monies paid are due to the property owner. We are not able to offer refunds within 60 days unless they fall under one of the 2 circumstances outlined above.
Please do not have mail or packages sent to the physical address of your vacation rental as we do not have access to the mailbox for your vacation rental. If you need to have anything mailed or shipped prior to or during your stay, please reach out to us for the address and labeling directions for our Operations/Delivery Office. Our staff will deliver the items to your vacation rental. Please note that US Mail and FEDEX/UPS may take a bit longer for delivery to the Big Island.

After final payment and seven days prior to your arrival, you will receive detailed email instructions on how to access your rental, with directions and additional useful information. 

Our vacation rentals have keyless entry systems with unique door codes for your reservation. There is no need to check in at an office for access to your vacation rental.

We are always available to assist you if you need additional assistance. Our office is in the heart of the Waikoloa Beach Resort and is open every business day. We are available 24 hours a day for any of your urgent needs. Our after-hours contact information will be provided in your arrival instruction email.

Check-in time is 4:00 pm. To ensure the property is prepared to our standards, you will not have access to the property until that time.

Check-out time is 11:00 am. To ensure the property will be prepared for the next guest, check-out time is strictly enforced.

We do not have the ability to store luggage or food items prior to your contracted arrival or departure time. 

Arrival Time is any time after 4:00 pm and Departure Time 11:00 am. We are unable to accommodate Early Arrivals or Late Departures due to back-to-back bookings, maintenance, and housekeeping scheduling and last-minute booking availability. If you require a stay past 11:00 am or have a late flight, please arrange for an additional night.

The Cleaning Fee you pay as part of your stay covers the cleaning of your vacation rental/laundering of linens and preparation of the vacation rental for the next guest. We kindly ask that guests take out the garbage, load and start the dishwasher (if there are any dirty dishes), close windows and lock doors prior to leaving. Our Cleaning Staff will take care of the rest! We will send a Departure Procedure reminder email 24 hours prior to departure. 

Please call our main office to inquire or send an email to [email protected]. We are not responsible for any items left behind but will gladly check for them when we have staff available. If found, we can ship them to you (shipping and handling fees will apply).

At ResorticaHawaii, our goal is always to provide a 5-Star experience for our guests.  If there is anything that will prevent you from issuing this rating, please reach out to us immediately to allow us the opportunity to exceed your expectations. 

About ResorticaHawaii.com, Inc.

We have been in business since 2006. Prior to that, Kim Blatnick Horton, Owner and President, has been in the Real Estate and Lending Industry since 1986.

Yes, the State of Hawaii requires all Vacation Rental Management Companies in the business of renting to customers to have a State of Hawaii Real Estate Broker’s License. All of our vacation rentals have an active Short Term Vacation Rental License and Tax ID with the County of Hawaii.

Each one of our vacation properties is owned by individual owners. We are contracted with each owner to manage all aspects of the vacation rental of their properties. 

ResorticaHawaii’s administrative office is in the Queens’ Marketplace Shops, within the Waikoloa Beach Resort. 


69-201 Waikoloa Beach Drive, Suite #2F14

We are on the 2nd level, above the Quicksilver store.

Our administrative office is open Monday-Friday from 9am-4pm. Please stop by and say aloha! Office phone number is (808) 881-8222.  

For after-hours emergency issues, please call (808) 881-8222 and leave a voice mail.  Our after-hours staff will be notified to return your call. Staff are available to assist onsite with maintenance and other guest issues 7 days a week.

About The Area

The drive to the Volcanoes National Park takes about 2 ½ hours and is a wonderful addition to a Big Island visit. Get more information about the volcanoes and current happenings from the U.S. Geological Survey’s Hawaiian Volcano Observatory or the National Park Service’s Hawaiian Volcanoes page.

The drive to the very top of Mauna Kea to the Observatories can be rather treacherous and is a four wheel drive road. There are tour companies that have very interesting tours packages available. The Observatories have a Visitor Center at the end of the Paved road which can be reached by most automobiles. It is at the 9,000-foot level and is a great experience for all.

They have volunteer astronomers who man telescopes in the parking lot and give informative talks every night. This is a FREE event and is highly recommended. Take a drive up before sunset and watch the sunset on the way up and then watch the rising night sky and look through a telescope at the moons of Saturn!

The drive to the Mauna Kea Observatories is about 1 ½ hours and very well worth the effort. Remember, it gets very cold and the road can be very foggy at night. Learn more from the Maunakea Visitor Information Center.

Be sure you know where you are wanting to travel. We are located on the Big Island of Hawaii. Pearl Harbor is on the Island of Oahu, where Honolulu, Waikiki, and Pearl Harbor are located.

With all the similar town names on each of the different Hawaiian Islands, it is very important to be sure you have the RIGHT Island. We have had guests fly to Oahu and call us for directions to the Waikoloa Beach Resort. As much as we would like to help you get here, guests are responsible for getting to the correct Island and for us, that is the Big Island of Hawaii.

ResorticaHawaii.com, Inc.’s main office is located in the Queen’s Marketplace, within the Waikoloa Beach Resort, approximately 20 miles north of the Kailua-Kona Airport (KOA) on the west side of the Big Island of Hawaii. And about 80 driving miles (about a 2-hour drive) from the Hilo Airport (ITO).

The address is 69-201 Waikoloa Beach Drive, Suite #2F14; Waikoloa Beach Resort; Hawaii; 96738. When you pull into the Waikoloa Beach Resort, the Queen’s MarketPlace is on the LEFT after the first stop sign. We are on the 2nd level, above Quicksilver.
Office phone number is (808) 881-8222. Please stop by and say hello!

We are open from 9:00 AM to 5:00 PM Monday through Friday.

We manage many different types of properties. There is a description within each property description.

Yes, if you lose anything please call our main office to inquire or send an email to [email protected].

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