FAQs

Yes, unlike many vacation rental companies, we rent the specific vacation property you reserve on our website.

We manage many diverse types of properties in various locations. Detailed location information can be found within each property description. 

After you select the property you desire, you can reserve the property online through our website or you can speak with one of our Reservationists.

When making the reservation, we require a 30% deposit of the total booking amount, which is applied to your rental cost. The remaining balance is due and processed 60 days prior to the check-in date.  All stays are subject to nightly Rent, Taxes, Cleaning Fee, Property Protection Fee and an 8% Administrative Property Fee.

Yes, ResorticaHawaii highly recommends the travel insurance option. You will see the option and link to the terms and conditions prior to completing your reservation in the payment window or you can discuss with our Reservationist.

This insurance must be purchased at the time of initial reservation or before 60 days prior to check-in. The insurance is provided by CSA. Contact us for a detailed brochure. Please note, not all reasons for cancelling are covered under the policy.

CHANGES, CANCELLATIONS & REFUNDS: Reservation dates can be changed up to 60 days prior to arrival date based on availability. Reservations can be cancelled and refunded less a $200.00 cancel fee up to 60 days prior to arrival date. Within 60 days of arrival, reservations are non-changeable and non-refundable. Guest-initiated cancellation at any time within 60 days of arrival date will result in the loss of rental deposits and payments. Within 60 days of arrival, no refunds will be made for late check-ins; early check-outs, no-shows or for booked but unused services, illnesses, injuries, epidemics, pandemics, canceled family, community or work events, flight cancellations and weather-related events. Refunds will be made only under the following circumstances: 1.) The property rented becomes unfit for habitation and no acceptable substitute can be found; or, 2.) The property is sold by Owner, withdrawn from the rental market, change of managing agent is made, and no acceptable substitution is agreed upon.
**We strongly encourage guests to purchase Travel Insurance as our vacation rentals are individually owned and monies paid are due to the property owner. We are not able to offer refunds within 60 days unless they fall under one of the 2 circumstances outlined above.

Please do not have mail or packages sent to the physical address of your vacation rental as we do not have access to the mailbox for your vacation rental. If you need to have anything mailed or shipped prior to or during your stay, please reach out to us for the address and labeling directions for our Operations/Delivery Office. Our staff will deliver the items to your vacation rental.
Please note that US Mail and FEDEX/UPS may take a bit longer for delivery to the Big Island.

After final payment and seven days prior to your arrival, you will receive detailed email instructions on how to access your rental, with directions and additional useful information. 

Our vacation rentals have keyless entry systems with unique door codes for your reservation. There is no need to check in at an office for access to your vacation rental.

We are always available to assist you if you need additional assistance. Our office is in the heart of the Waikoloa Beach Resort and is open every business day. We are available 24 hours a day for any of your urgent needs. Our after-hours contact information will be provided in your arrival instruction email.

Check-in time is 4:00pm. 

To ensure the property is prepared to our standards, guests will not have access to the property until check-in time.

Check-out time is 11:00am. 

To ensure the property will be prepared for the next guest, check-out time is strictly enforced.

Due to back-to-back bookings, maintenance, and housekeeping schedules, early check-ins and late check-outs cannot be confirmed at the time of booking.  Our standard check-out is 11:00am, and check-in begins at 4:00pm.  To guarantee an early check-in or late check-out, we recommend booking an extra night.  

You may also contact us within 3 days of your arrival to check availability and associated fees.  We are happy to offer early check-ins and late check-outs when available.

Thank you for understanding.  This policy helps ensure your unit is clean, maintained, and fully ready for your stay.

We do not have the ability to store luggage or food items prior to your contracted arrival or departure time. 

The Cleaning Fee you pay as part of your stay covers the cleaning of your vacation rental/laundering of linens and preparation of the vacation rental for the next guest. We kindly ask that guests take out the garbage, load and start the dishwasher (if there are any dirty dishes), close windows and lock doors prior to leaving. Our Cleaning Staff will take care of the rest! We will send a Departure Procedure reminder email 24 hours prior to departure. 

Please call our main office to inquire or send an email to [email protected]. We are not responsible for any items left behind but will gladly check for them when we have staff available. If found, we can ship them to you (shipping and handling fees will apply).

At ResorticaHawaii, our goal is always to provide a 5-Star experience for our guests.  If there is anything that will prevent you from issuing this rating, please reach out to us immediately to allow us the opportunity to exceed your expectations.