This is an ever-changing situation and we here at ResorticaHawaii.com are working hard to stay current and reevaluate our guest policies as needed. Below you will find updates to our booking and cancellations policies made with an understanding that recent announcements are likely to affect our guests with planned stays in the near-term. We want our guests to have the flexibility to make whatever decision makes them feel safe. For our guests choosing to cancel we want you to know we are sorry you won't have the opportunity to enjoy your vacation as planned. We hope, when you feel able, you can come back and visit - our company and our community would be grateful for your future stay.
Recent Announcements: Effective 07/13/20 - HILTON HOTEL AND HILTON POOLS/PASSES ARE CLOSED UNTIL FURTHER NOTICE.
Hawaii Island Beaches are open. The County of Hawaii officals say that all public shoreline access easements, public open space shoreline and coastal lands, undeveloped county shoreline and coastal lands are now open. Howevere, due to staffing a few State Parks have remained closed on certain days with shorter hours. As always this information is subject to change.
CORONAVIRUS (COVID-19) TRANSPORTATION RELATED INFORMATION AND RESOURCES (updated September 17, 2020)
Governor David Ige held a press conference on September 16, 2020. Due to the rise of confirmed cases on the mainland United States, supply chain for testing supplies interrupted because of outbreaks, and anticipated uptick in cases when schools reopen, the pre-travel testing program has been postponed to Thursday October 15, 2020.
The mandatory 14-day travel quarantine will remain in place through October 14, 2020. What Happens if I Travel to Hawaii Now? The mandatory 14-day quarantine is required for all passengers (visitors and returning residents) arriving into the state of Hawaii on or before October 14. Additionally, operations, including peer-to-peer platforms or sharing services, may not rent vehicles to any person who is subject to a 14-day traveler quarantine order unless an exemption is granted.
People who are required to self-quarantine for 14 days must designate a hotel or motel as their designated quarantine location. No person who is subject to the mandatory self-quarantine is allowed to stay in a short-term or vacation rental.
The state of Hawaii’s DEPARTMENT OF TRANSPORTATION WEBSITE further explains the entrance and quarantine process.
Every adult traveler (including officers and crew members) flying from the continental U.S., and international must complete the MANDATORY TRAVEL DECLARATION FORM and the revised 14-day ORDER FOR SELF QUARANTINE FORM.
As this would mean that visitors would need to remain in their rooms for most or all of their vacation, travelers are strongly urged to postpone any trips to Hawaii.
For more information about statements issued by Governor Ige, CLICK HERE.
Governor Ige has lowered the alert level to yellow - "Act with Care" - which enables more businesses to reopen. Everyone must continue to wear facial masks when entering places of business and as outlined in the governor’s Emergency Rules. Four counties have different and varying guidelines, details by island:
Below is Hawaii Island:
What Happens if I Travel to Hawaii Now, Before October 15, 2020?
The mandatory 14-day quarantine is required for all passengers (visitors and returning residents) arriving into the state of Hawaii on or before Septebmer 30. Additionally, operations, including peer-to-peer platforms or sharing services, may not rent vehicles to any person who is subject to a 14-day traveler quarantine order unless an exemption is granted. As this would mean that visitors would need to remain in their rooms for most or all of their vacation, travelers are strongly urged to postpone any trips to Hawaii. People who are required to self-quarantine for 14 days must designate a hotel or motel as their designated quarantine location. No person who is subject to the mandatory self-quarantine is allowed to stay in a short-term or vacation rental. Below is the revised order for self quarantine.
For Hawaii County updates visit this website: https://coronavirus-response-county-of-hawaii-hawaiicountygis.hub.arcgis.com/
Is Inter-island Travel Allowed?
All travelers must complete the following form:
Once at the airport, travelers will be thermal screened, and temperature cannot be above 100.4 degrees. Travelers may be prohibited from boarding a flight if they refuse to complete the mandatory form, have an elevated temperature above 100.4 degrees, or are on the 14-day quarantine list prohibiting them from flying. (Visitors who are still in their 14-day quarantine are not permitted to fly to another island.
More information about inter-island travel can be found here: https://health.hawaii.gov/travel/
Local businesses including grocery stores, convenience stores, liquor stores, certified farmers' markets and produce stands, and food banks are now open for business with strict social distancing guidelines in place, as well as the wearing of masks in public locations. Restaurants may operate dining in service (masks required to enter), many restaurants also offer takeout and food delivery orders as well.
Affected events and businesses: https://www.gohawaii.com/special-alerts-information for our updated list of known closures and cancellations.
HOUSE CLEANING AND WHAT WE ARE DOING TO KEEP YOU SAFE
Our Housekeeping Team members clean and sanitize all hard surfaces of our vacation homes, including but not limited to floors, countertops, railings, sink faucets, appliances, doorknobs, and light switches. The quality of sanitization we use should remove 100 percent of the microscopic organisms on surfaces, and effectively stop the spread of disease and viruses. Linens and towels are laundered offsite at our linen facility. There is no evidence to suggest that this particular coronavirus will survive the wash chemistry and temperatures in the wash and dry process. All soiled linens are treated as if they are contaminated.
Our housekeeping staff is trained to use the best hygiene practices at all times. With the combination of these best practices, our employees, clients, and guests should be safe from the spread of coronavirus.
PROFESSIONAL LINEN FACILITY/SERVICES
There is no evidence to suggest that this particular coronavirus will survive the wash chemistry and temperatures in the wash-and-dry process in the linen facility. We are confident that our entire laundry process is sufficient to kill the virus and yield hygienically clean linens. The soil sort area of the ResorticaHawaii.com linen facility treats all soiled linens as if they are contaminated. All linens are washed with disinfectants and in hot water.
BOOKING AND CANCELLATION POLICIES - YOUR TRAVEL FLEXIBILITY
The cancel policy for direct bookings is now:
CHANGES, CANCELLATIONS & REFUNDS: Reservations can be changed up to 14 days prior to arrival date based on availability. Reservations can be canceled and refunded less a $200.00 cancel fee up to 14 days prior to arrival date. Within 14 days of arrival, reservations are non-changeable and non-refundable. Guest-initiated cancellation at any time within 14 days of arrival date will result in the loss of rental deposits and payments. Within 14 days of arrival, no refunds will be made for late check-ins; early check-outs, no-shows or for booked but unused services, illnesses, injuries, epidemics, pandemics, flight cancelations and weather related events. Refunds will be made only under the following circumstances: 1.) The property rented becomes unfit for habitation and no acceptable substitute can be found; or, 2.) The property is sold by Owner, withdrawn from the rental market, change of managing agent is made, and no acceptable substitution is agreed upon. We strongly encourage guest to purchase Travel Insurance as our vacation rentals are individually owned and monies paid are due to the property owner. Unfortunately, we are not able to offer refunds within 14 days of arrival unless they fall under one of the 2 circumstance outlined above.
RESORTICAHAWAII.COM - TERMS OF AGREEMENT - LIABILITY
Guests acknowledge and agree that Agent, Owner or Manager shall not be held liable for any loss, expense, damage or claim for injury whether direct, indirect, consequential or otherwise, whether arising from a claim of or actual negligence, failure or deficient notice or warning, hazards of any kind known or unknown to Manager, Agent or Owner, failures or inadequacies to comply with any Federal, State, County or other statute law, ordinance, regulation and/or practice, whatsoever or however arising, caused or incurred; whether arising in contract or otherwise in law or in equity as a result of the rendering or the services or accommodations as herein described or as substituted and including, without restricting the generality of the foregoing, the result of any delay, substitution, rescheduling or change in the provision of accommodations or services by Agent, Owner or Manager or by reason of military actions, revolution, acts of God, or by agents, employees, subcontractors or third parties whatsoever in supplying any of the accommodations or services as described herein or as substituted. This would include hour alterations/closures of state, county, local, or community facilities. ResorticaHawaii.com will not be held liable or extend cancellations/refunds or partial credits due to beach closures, pool/facility hour changes/closures on site or off site or any other pools/fitness centers/spa closures that are outside/beyond our purview.
WHAT YOU CAN DO TO STAY HEALTHY DURING YOUR VISIT
While ResorticaHawaii.com has high standards of cleaning, some guests as an extra precaution may want to perform additional cleaning upon arrival. The CDC recommends all households consider cleaning and sanitizing "high-touch" surfaces daily in shared household areas (e.g., tables, hard-backed chairs, doorknobs, light switches, remotes, handles, desks, toilets, sinks).
As has been recommended by many authorities, wash your hands often, avoid touching your eyes, nose, and mouth. Always wear a mask when out in public and entering/exiting a business and maintain the six-foot social distancing standards.
WE ARE HERE TO ASSIST YOU
We are currently monitoring the situation with the Coronavirus (COVID-19). We understand the uncertainty of it all. However, our area continues to be a low-risk area. Our Guest Services Agents are here to help you and answer any questions you may have regarding your reservation. Please feel free to call 808.881.8222 or email at [email protected] for assistance.
TRAVEL INSURANCE INFORMATION
Please review the terms of your policy carefully if you purchased travel insurance. If you need to make a claim or have questions about how your existing policy will cover you, please reach out to your specific travel insurance provider. Make sure you know your policy number before the call.
STAY CALM AND BE PREPARED
Get your information from reliable and accurate sources such as:
Centers for Disease Control and Prevention: https://www.cdc.gov/
Federal Emergency Management Agency: https://www.fema.gov/
State of Hawaii: https://portal.ehawaii.gov/
Hawaii County: https://www.hawaiicounty.gov/
Hawaii Island News Facebook page: https://www.facebook.com/BigIslandNow/
City of Kailua Kona page: https://www.lovebigisland.com/kailua-kona/