This is an ever-changing situation and we here at ResorticaHawaii.com are working hard to stay current and reevaluate our guest policies as needed. Below you will find updates to our booking and cancellations policies made with an understanding that recent announcements are likely to affect our guests with planned stays in the near-term. We want our guests to have the flexibility to make whatever decision makes them feel safe. For our guests choosing to cancel we want you to know we are sorry you won't have the opportunity to enjoy your vacation as planned. We hope, when you feel able, you can come back and visit - our company and our community would be grateful for your future stay.
Hawaii Island Beach Closure: Effective March 20th, 10 AM: County officials say that all public shoreline access easements, public open space shoreline and coastal lands, undeveloped county shoreline and coastal lands are closed in addition the County of Hawaii has moved to close all public beaches and state parks.
State of Hawaii governor declares a sweeping “stay-at-home” order effective statewide Wednesday March 25th at 12:01 a.m. as part of an aggressive push to stop the spread of coronavirus in the islands. The mandate continues through June 30, 2020. And it’s meant to stop all but those activities deemed essential a broad term that includes everything from healthcare operations to grocery shopping and car repair to walks and surfing. “You should stay at home."
Essential businesses include grocery stores, convenience stores, liquor stores, certified farmers' markets and produce stands, and food banks. Restaurants may continue with takeout and food delivery orders.
Affected events and businesses: https://www.gohawaii.com/special-alerts-information for our updated list of known closures and cancellations.
HOUSE CLEANING AND WHAT WE ARE DOING TO KEEP YOU SAFE
Our Housekeeping Team members clean and sanitize all hard surfaces of our vacation homes, including but not limited to floors, countertops, railings, sink faucets, appliances, doorknobs, and light switches. The quality of disinfectants we use should remove 100 percent of the microscopic organisms on surfaces, and effectively stop the spread of disease and viruses. Linens and towels are laundered offsite at our linen facility. There is no evidence to suggest that this particular coronavirus will survive the wash chemistry and temperatures in the wash and dry process. All soiled linens are treated as if they are contaminated.
Our housekeeping staff is trained to use the best hygiene practices at all times. With the combination of these best practices, our employees, clients, and guests should be safe from the spread of coronavirus.
PROFESSIONAL LINEN FACILITY/SERVICES
There is no evidence to suggest that this particular coronavirus will survive the wash chemistry and temperatures in the wash-and-dry process in the linen facility. We are confident that our entire laundry process is sufficient to kill the virus and yield hygienically clean linens. The soil sort area of the ResorticaHawaii.com linen facility treats all soiled linens as if they are contaminated. All linens are washed with disinfectants and in hot water.
BOOKING AND CANCELLATION POLICIES - YOUR TRAVEL FLEXIBILITY
Existing Reservations: All reservations that are still currently scheduled to arrive between now and June 30, we are offering for your entire funds to be “banked” toward a future reservation in the next 12 months – or you can cancel and received your funds back, less a cancel fee of $200.00. Please email [email protected] for reservation changes/cancellations/updates. If you booked through AirBNB you will need to initiate any reservation concerns through AirBNB in accordance with their cancel policy.
We do request if your scheduled arrival date is July or later, that you please wait to contact us until early June, in order to allow our team members to first help those with closer arrival dates. Guests may also email their questions or cancellation requests to [email protected]. We will be ONLY be addressing cancellations through June 30, 2020 at this time.
RESORTICAHAWAII.COM - TERMS OF AGREEMENT - LIABILITY
Guests acknowledge and agree that Agent, Owner or Manager shall not be held liable for any loss, expense, damage or claim for injury whether direct, indirect, consequential or otherwise, whether arising from a claim of or actual negligence, failure or deficient notice or warning, hazards of any kind known or unknown to Manager, Agent or Owner, failures or inadequacies to comply with any Federal, State, County or other statute law, ordinance, regulation and/or practice, whatsoever or however arising, caused or incurred; whether arising in contract or otherwise in law or in equity as a result of the rendering or the services or accommodations as herein described or as substituted and including, without restricting the generality of the foregoing, the result of any delay, substitution, rescheduling or change in the provision of accommodations or services by Agent, Owner or Manager or by reason of military actions, revolution, acts of God, or by agents, employees, subcontractors or third parties whatsoever in supplying any of the accommodations or services as described herein or as substituted. This would include hour alterations/closures of state, county, local, or community facilities.
WHAT YOU CAN DO TO STAY HEALTHY DURING YOUR VISIT
While ResorticaHawaii.com has high standards of cleaning, some guests as an extra precaution may want to perform additional cleaning upon arrival. The CDC recommends all households consider cleaning and disinfecting "high-touch" surfaces daily in shared household areas (e.g., tables, hard-backed chairs, doorknobs, light switches, remotes, handles, desks, toilets, sinks).
As has been recommended by many authorities, wash your hands often, avoid touching your eyes, nose, and mouth.
WE ARE HERE TO ASSIST YOU
We are currently monitoring the situation with the Coronavirus (COVID-19). We understand the uncertainty of it all. However, our area continues to be a low-risk area. Our Guest Services Agents are here to help you and answer any questions you may have regarding your reservation. Please feel free to call 808.881.8222 or email at [email protected] for assistance.
TRAVEL INSURANCE INFORMATION
Please review the terms of your policy carefully if you purchased travel insurance. If you need to make a claim or have questions about how your existing policy will cover you, please reach out to your specific travel insurance provider. Make sure you know your policy number before the call.
STAY CALM AND BE PREPARED
Get your information from reliable and accurate sources such as:
Centers for Disease Control and Prevention: https://www.cdc.gov/
Federal Emergency Management Agency: https://www.fema.gov/
State of Hawaii: https://portal.ehawaii.gov/
Hawaii County: https://www.hawaiicounty.gov/
Hawaii Island News Facebook page: https://www.facebook.com/BigIslandNow/
City of Kailua Kona page: https://www.lovebigisland.com/kailua-kona/