Guest Reviews

I emailed two or three times regarding the unit before we actually made the reservations and Kim Horton responded very quickly. She put my mind at ease about renting this unit which was new to the rentals and all the information regarding the unit was not yet posted.

The property is located in the most convenient area. It is walking distance to a beautiful open air shopping mall and one of the best grocery stores fully stocked with gourmet foods and the convenience of an ABC store as well. The property grounds are meticulously maintained and the staff of Evan, Lyn and others were so friendly, nice and accommodating. We were extremely impressed with how neat and clean the grounds were and loved our unit, if we were to come back to the Big Island we would only stay here.

This was our 4th stay at this unit and we thoroughly enjoyed the room and everything it had to offer. We are looking forward to next year's stay as well. ******MANAGEMENT RESPONSE*****Thank you so much for your continued repeat business! We look forward to having you again!*****

Hale Pa'ani was like experiencing heaven on earth. The view from the home is magnificent and exceeded our expectations. The location on the island was ideal as the weather there was typically sunny rather than rainy. We loved sitting on the lanai to watch the ocean, mountains, and the playful games of colorful birds nearby. The home was incredibly spacious and had everything we could need, including snorkel gear, boogie boards, and a cooler to bring on our beach excursions. The beds were very comfortable and the kitchen had everything we needed for preparing our meals. We are counting down the days until we can go back!

Very accomodating.

The condo was beautiful and extremely well stocked, better than we expected. We loved it so much we even looked at buying our own, but think it would just make sense to use this one for the future. The bedding was extremely comfortable and when the AC was on it kept the house very cool and comfortable. All the appliances were great quality which was nice when we cooked at home. The Hilton Pool Pass was a huge additional benefit of this condo. The Hilton is a 15 minute walk or a 3 minute drive and it is a beautiful resort with tons of activities, this makes your condo very highly desirable! A few things we think could be better: 1. Be more transparent about the AC up front. We were uncomfortable the first week of our visit because we could only lower the AC to 74 degrees, specifically at night. The note says it was for the environment to keep it only at 74 which should be noted when doing the rental. 2. Making your properties more family friendly would benefit you. Have a high chair and pack n play available at your office, which is close by, so that when families visit you can give that out. Having to rent them was extremely expensive and other companies offer this complementary. The initial investment would be minimal and it would generate more interest from families. 3. Have more plugs/power supplies available in the bedrooms. We had to disconnect the alarm clock and light to get all our devices plugged in by the bed 4. Not really your fault but the pool was a bit on the cold side, unfortunately. ******MANAGEMENT RESPONSE****Thank you for your review! We are so glad that you enjoyed your stay and would be happy to welcome you again! We will definitely pass on your comments about the plugs to our management. In regards to the A/C we do disclose in our Terms and Conditions that are disclosed in the booking process that the A/C is controlled and to reach out to us about possibility of A/C override. For the Baby equipment, we refer guest to a baby equipment rental company for liability reasons to ensure safe/reliable items. The rental companies are able to ensure safe/up to date baby items.

When we did have issues most of our communication was on line and issues resolved quickly. Only one issue was never addressed while we were on the premises.

Loved it, everyone had a great time.

The maintence man and his wife who responded to our needs were very friendly and helpful.

Well maintained condo and grounds. The pool was cared for daily and we never had a problem accessing a poolside chair. Would definitely recommend this facility to friends and family,

Anne Marie was very courteous and a pleasure to work with. I would totally recommend your company to other friends coming to Hawaii.

We had a great stay in the condo and look forward to coming back another time, Being close to the pool was great for our son and it was also nice being walking distance to the beach.

My emails were responded to promptly.

We have used Resortica for a number of years. Too easy!

Everything about it is lovely!!

I always try to find vacation rentals that are nicer than my own home. This villa did not disappoint. The decor was fun & tasteful, the furnishings were comfortable & the kitchen was fully equipped. The location can't be beat with a beach a few minutes away, several golf courses to choose from, a pool & a variety of stores to shop at. My family fully enjoyed our stay.

We really enjoyed our stay, it was perfect for two couples! We loved that it was right next to the pool and barbecues very convenient, and the Hilton gold pass was awesome! We used it multiple times. We would definitely stay again

Anne Marie has been our reservations contact for years and she is great. This year Lisa was also able to help us with a broken garage keypad and the aforementioned wine opener!****Management Response***We are so glad you enjoyed your stay again with us! See you next year!*****

The place was amazingly well stocked with all the amenities you can't pack in your suit case but need to have when you get there. The people were extremely helpful when we arrived and the staff on site were great. We have stayed in many locations and this one is the best we have ever had.