Guest Reviews

We had an issue with our air conditioning, team was very prompt and professional in addressing our issue. Great customer service.

Nice place, great location and very secure. Grounds were professionally maintained. Pool area open until 10 was a nice touch.

A wonderful, very responsive team indeed! Very helpful too!

Thanks for enabling us to have a very memorable vacation there on the Big Island.

friendly and helpful, thank you for everything.

wonderful stay, will absolutely be back! Hopefully soon! all the necessities were covered, appreciate the trash bags, dishwasher pods and laundry detergent. Also all the beach chairs, towels, umbrellas and boogie boards were great to have.

Awesome stay and will be back!!!

Never really interacted with anyone but the on line communication was great

We were pleasantly surprised at the spacious rooms and amenities provided. This condo was intuitively equipped with everything we needed to enhance our stay. We appreciated the coolers, beach chairs and umbrellas, beach towels and kitchen utensils the most. Definitely would recommend #1004. Rooms were spacious, bright, beautifully decorated, very comfortable and we were able to walk to the pool.

Excellent customer service & quick response time

The staff is easy to get a hold of through email. I would receive a response back within an hour.

We had a very nice time staying in the condo. It was such a comfortable room, very clean and so close to the Queen's Marketplace Shops. Will definitely be staying there again in the future!

Responsive team and smooth process. Well done.

Beautiful property and location. Condo has nice updates and is well equipped. Nice to have access to the beach equipment. Unit was warm midday, but cooled off nicely at night for sleeping.

I didn't need to work with anyone

Loved it

Team was very responsive and professional. Thank you

The location is excellent and the unit is wonderful. Thank you

Members of Resortica team helpful in making our stay an enjoyable one

We just loved the Shores,very close to the Hilton with that pool pass. Also Thank You for the bag of treats! we enjoyed them.

Hali'I Kai was the perfect place for our family vacation. The unit was large and perfectly set up. The pool and grill created a wonderful low key way to spend an evening after a day of activities.

Emails were perfect, very easy instructions, loved the keyless entry and exit.

The entire staff is always there to help you when problems occur!

Hali'i Kai is the best property we have ever stayed at, after many years of vacationing on the Islands.The grounds are perfectly manicured and even the workers around the property are very friendly. On a daily basis there are gardeners & maintenance workers there to attend to the property. But they never impede with your daily activities or movement at the property.The gym is fabulous, on the ocean! We are "gym rats" and the equipment was everything we needed. As you are working out, dolphins can be seen daily in the ocean! We used it every other day while there for 3 weeks. The pool is fabulous and the bar/grill is very convenient and excellent. Plus, this location is only 1/2 mile from Resortica Hawaii's office and easy to access when needed. Resortica Hawaii is an excellent source for vacation rentals. Our recent stay @ Hali'i Kai was fabulous! A/C motor had to be replaced (the A/C was not functioning upon our arrival!) and Laurie , Property Mgr) immediately had a technician out, ordered the new motor, and was fixed within 48hrs. The staff, Laurie, office assistant, Dancy, and AnneMarie (reservations) are very knowledgeable and tend to all needs if you have a problem with your condo. I know the trend is VRBO and other sources, but to book with a company like this, is much more reliable. For example, we were credited with a fair amount for A/C problem. We are already booked for next year, 2020!

The staff was very helpful from booking our reservation to answering any questions we had.

The property was great. Quiet and every amenity we needed plus the Hilton pool pass was the key to our stay. We had a great time there as well.