Guest Reviews

Love you and your home! "HOME AWAY FROM HOME Our family of five traveled to the Big Island for spring break and we had a fabulous time at this Hawaiian home away from home. Not only was it beautiful with ample room for our family to spread out it has gorgeous panoramic views of the ocean. Every morning we were greeted with the birds singing and there was a nice tropical breeze that flowed through the house. Lets be honest traveling with a kids can be hard, but this home really made me feel like I had everything I needed to take care of my family. The house has all the pots, pans, and kitchen utensils needed for cooking. Enough dishes and utensils for everyone and I was surprised to see the quality brands the owner supplied us guests. I needed to iron a few shirts for a nice dinner we had planned at Merimans Restaurant and the iron and ironing board was easy to find. We enjoyed sunsets on the Lanai and bought our wine at the local grocery store. Absolutely stunning! Our family enjoyed ATVing, Snorkeling, a Helicopter ride over the volcano, and lots of beach time at the local beaches. In the garage we found beach chairs, towels, and an umbrella to take to all our outings. This house was centrally located allowing us to enjoy some major adventures as a family, but it was enough away from all the tourists that we felt like we were on a tropical island in the middle of the pacific in our own home away from home. If you stay here make sure to check out the shave ice shop just down the road in Kawaihae. Best shave ice on the island, the line can get long, but its worth the wait. We will definitely return again!

We had an amazing experience! The night of our arrival they had emailed and called about an issue with the refrigerator not working. We got in late so it wasnt a big deal. They communicated everything! By the next day they had brought over a small fridge from their office til they could sort out the issue! They even were offering to bring ice over... by the third day we had a rental company bring a fridge and we were set! They were wonderful with communication and even brought us a gift card for a local restaurant! This was above and beyond and we appreciated their help and willingness to work through the issue! Great service! We will definitely stay with you again!

Great property! Amazing staff!!

This villa and property were exactly as we hoped they would be. From the moment the gate first opened, and we drove into this beautiful community, we were happy with our choice.

The stay was absolutely delightful. The condo was fully stocked with everything we needed. It was extremely comfortable allowing us to feel at home. The 2 bedroom unit was extremely spacious for our family of 4.

Good property, excellent staff.

Didn't have too many opportunities for interaction, but when we did, your team was kind, courteous and friendly over the phone and in person.

Loved our time here on this property! Beautiful site, location and well taken care of. Thank you for adding to a wonderful vacation!

Units E1 in the Waikoloa Beach Villas was by far the best condo we have ever stayed at, and we have stayed at many. The unit was stocked with absolutely everything we could think of and then even more. Having access to the Hilton pools was a huge bonus. We also enjoyed the pool and gym at the villas. The location was great as we could walk across the street to shopping and dining and the market. We would stay here again in a heart beat and recommend it to anyone that has a family of 4 or more and needs some room to roam. We will for sure be back!

Great team

Excellent property, well maintained, have been staying there for last 7 years.

The air conditioner in our condo worked OK, but was noisy due to some mechanical failure. I reported this, and within a day the problem was investigated by the maintenance staff, and a determination made that repair or replacement would be required, depending on the owner's decision. Quite amazing response. I requested that if repair or replacement would take more than a few hours, defer until after our departure. That is what happened.

We really enjoyed our stay. Owner and reservation staff were fantastic. The property was just as represented. This was my first experience in staying at a resort during which I never talked to or met any representative from arrival to departure.. Everything was conducted by email and text messaging. I have to say that everything worked out well and was very efficient! But I did miss the personal interaction touch. One item we struggled with was using the key pad at the entry gate to the property. First, it was not lighted and hard to read at night. Second, we found that we had to rapidly enter the code...any hesitation or delay resulted in failured entry. By "we" I mean all those in our group. Improvements there should be a high priority. Overall, this resort and this particular unit were terrific for our needs and objectives, and a good value. We really enjoyed our stay.

Efficient and friendly.

Very nice and relaxing!

Very efficient and responsive to all requests and email questions. Condo entry instructions clear and worked well. Good follow-up and local office if we had concerns ... though everything went smoothly so we did not need to contact them during our stay.

The condo and Hali'i Kai resort were wonderful and we enjoyed our vacation immensely! The condo was well appointed and very comfortable. The pool, grounds, ocean view and HK restaurant were great.