Common Questions about Vacation Rental Homes

About ResorticaHawaii.com, Inc.

Is the vacation property that I see on the internet, the one that I will rent?  Yes, unlike many large vacation rental companies, we rent the specific vacation property you see on our website. 

Do we rent timeshares?  No, we are not affiliated or connected in anyway with “timeshare-ownership” properties. 

Who owns our vacation rental properties?  Each one of our vacation properties are owned by individual owners.  We are contracted with each owner to manage all aspects of the vacation rental of their properties. 

Do private owners do their own cleaning of their units?  No, ResorticaHawaii.com is a full service Vacation Rental Management Company and to maintain our high standards, we require that all cleaning and maintenance be handled by ResorticaHawaii.com.

How Long has ResorticaHawaii.com, Inc. been in business?  We have been in business since 2006.  Prior to that, Kim Blatnick Horton, President, has been in the Real Estate and Lending Industry since 1986.

Is ResorticaHawaii.com, Inc. a licensed Company?  Yes, The State of Hawaii requires all Vacation Rental Management Companies in the business of renting to customers to have a State of Hawaii Real Estate Broker’s License. 

My reservations questions

What is required to make a reservation?  After you determine the property you desire, you can either reserve the property online through our website or you can speak with one of our Reservationists. When making the reservation, we require a 30% deposit of the total booking amount, which is applied to your rental cost.  The remaining balance is due and processed 60 days prior to the check-in date and all funds are non-refundable at that point.   All stays are subject to nightly rent, taxes, cleaning fee, Damage Waiver Fee or Security Deposit and 3% Administrative Fee.

I am worried I might have to cancel, do you offer cancelation insurance?  Yes, ResorticaHawaii.com highly recommends the travel insurance option.  You will see the option when you complete your reservation in the payment window or you can discuss with our Reservationist.  This insurance must be purchased at time of initial reservation or before 60 days prior to check-in.  This insurance is provided by CSA. Contact us for a detailed brochure.

What is your change/cancelation policy? CHANGES, CANCELATIONS & REFUNDS: All bookings are non-changeable and non-refundable.  Any change of dates subsequent to execution of this rental agreement is subject to Agent/Owner approval. Guest-initiated cancelation at any time after execution of this rental agreement will result in the loss of rental deposits and payments unless the time period booked can be re-rented at an equivalent rate and length of stay. If a portion of the rental time is rebooked at the same rate, a pro-rata refund will be made for those dates re-booked. All refunds of services, whether complete or pro-rata, are subject to a service fee of up to 15% of the deposits/monies paid. No refunds will be made for late check-ins; early check-outs, no-shows or for booked but unused services. Refunds will be made only under the following circumstances: 1.) The property rented becomes unfit for habitation and no acceptable substitute can be found; or, 2.) The property is sold by Owner, and no acceptable substitution is agreed upon, or, 3.) A pro-rata refund, less a service fee equal to as much as 15% of the deposits on hand, will be made for space canceled and subsequently re-booked by another party at an equivalent rate and length of stay.

Do you offer group rates and help planning?  Yes, please call a Reservationist to discuss.

How will I receive my reservation confirmation?  You will receive an email confirmation of your reservation within 24 hours of booking in our Live Reservation System.  Please check your email spam filter if you do not receive.  Another final confirmation will be sent out 60 days prior to arrival after your final payment has been processed. If you do not receive or have any questions please contact our billing department at [email protected] or you may call the main office at 1-808-881-8222.

How will I get my keys or how do I get access to the property?  After final payment and seven days prior to your arrival, you will receive detailed email instructions on how to access your rental, with directions and additional useful information.  Each property is unique and therefore access is handled differently for each.  We are always available to assist you if you need additional assistance.  Our office is located in the heart of the Waikoloa Beach Resort and open every business day.  We are available 24 hours a day for any of your urgent needs.

What will we be responsible for when we check out of the property?  We have a detailed check-out procedure posted at each property.  We ask that you start the laundry and empty the garbage.

When is check-in time?  Check-in time is 3:00 p.m. To insure the property is prepared to our standard you will not have access to the property until that time. 

When is Check-out time?  Check-out time is 10:00 a.m.  To insure the property will be prepared for the next guest, a check-out time is strictly enforced. 

Do you offer Early Arrival and Late Departure?:  Arrival Time is any time after 3:00 PM and Departure Time 10:00 AM.  We are unable to accommodate Early Arrivals or Late Departures due to back to back bookings, maintenance and housekeeping scheduling and last minute booking availability.  If you require a stay past 10:00 AM or have a late flight, please arrange for an additional night.

 

Area questions

How far is The Volcano and is it dangerous:  The drive to the Volcanoes National Park takes about 2 ½ hours and is a wonderful addition to a Big Island visit.  Get more information about the volcanoes and current happenings from the U.S. Geological Survey's Hawaiian Volcano Observatory or the National Park Service's Hawaiian Volcanoes page. 

How far is the drive to the Mauna Kea Observatories?  The drive to the very top of Mauna Kea to the Observatories can be rather treacherous and is a four wheel drive road.  There are tour companies that have very interesting tours packages available.  The Observatories have a Visitor Center at the end of the Paved road which can be reached by most automobiles.  It is at the 9,000 foot level and is a great experience to all.  They have volunteer astronomers who man telescopes in the parking lot and give informative talks every night.  This is a free event and I highly recommend it.  Take a drive up before sunset and watch the sunset on the way up and then watch the rising night sky and look through a telescope at the moons of Saturn!  The drive to the Mauna Kea Observatories is about 1 ½ hours and very well worth the effort.  Remember, it gets very cold and the road can be very foggy at night.  Learn more from the Maunakea Visitor Information Center

How far a drive is it to Pearl Harbor?  Be sure you know where you are wanting to travel.  We are located on the Big Island of Hawaii. Pearl Harbor is on the Island of Oahu, where Honolulu, Waikiki, and Pearl Harbor are located.  With all the similar town names on each of the different Hawaiian Islands, it is very important to be sure you have the RIGHT Island.  We have had guests fly to Oahu and call us for directions to the Waikoloa Beach Resort.  As much as we would like to help you get here, guests are responsible for getting to the correct Island and for us, that is the Big Island of Hawaii.  

Where are we located?  ResorticaHawaii.com, Inc.’s main office is located within the Waikoloa Beach Resort approximately 20 miles north of the Kailua-Kona Airport (KOA) on the west side of the Big Island of Hawaii.  And about 80 driving miles (about a 2 hour drive) from the Hilo Airport (ITO). 

The address is 69-1020 Keana Place; Waikoloa Beach Resort; Hawaii; 96738.  When you pull into the Waikoloa Beach Resort, make a right turn at the 5th stop sign (Keana Place) and then right into the 2nd driveway.

Office phone number is (808) 881-8222. Please stop by and say hello!

What are your office hours?  We are open 9 a.m. to 4 p.m. Monday through Friday.

How close are the properties to the beach?  We manage many different types of properties.  There is a description within each property description. 

Do you have a lost and found department?  Yes, if any property is found in a unit after a guest departs, our staff will bring to our office and our staff will contact the guest to setup how to get returned.  If you lose anything please call our main office to inquire or send an email to [email protected]